TERMS OF SERVICE

Last Updated: September 30, 2026

Welcome to The Laundry Lab. These Terms of Service govern your use of the Laundry Lab website, shoplaundrylab.com, and your purchase of products through our website.

The Laundry Lab is referred to in these Terms as “The Laundry Lab,” “we,” “us,” or “our.” By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase our products.

1. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not use our website to:

• Engage in any unlawful, fraudulent, or abusive activity

• Interfere with or disrupt the operation or security of our website

• Attempt to gain unauthorized access to our systems, accounts, or information

• Copy, reproduce, modify, distribute, or commercially exploit our content without our permission

• Submit false, misleading, or fraudulent information

• Engage in activity that could damage The Laundry Lab, our customers, or our website

We reserve the right to refuse service, cancel orders, or restrict access to our website when we reasonably believe these Terms have been violated.

2. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, and other information on our website are accurate.

Colors and appearance may vary depending on your device or screen settings.

The Laundry Lab products should be used as intended and in accordance with any instructions included with the product or packaging.

Product availability is not guaranteed. We reserve the right to limit quantities, discontinue products, or modify product specifications at any time.

3. PRICING AND AVAILABILITY

All prices displayed on our website are in U.S. dollars unless otherwise stated.

We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice.

Although we make reasonable efforts to provide accurate pricing and product information, errors may occasionally occur. If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and issue a refund for any payment made for that order.

4. ORDERS AND PAYMENT

When you place an order through our website, you are submitting a request to purchase the products included in your order.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, refuse, or cancel any order for reasons including inventory availability, suspected fraud, pricing errors, or other circumstances that may prevent us from fulfilling the order.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

Payments are processed through third-party payment providers. By submitting your payment information, you authorize the applicable payment provider to process your payment.

5. SHIPPING

We ship to locations available at checkout.

Shipping costs and estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances outside of our control.

Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, natural disasters, customs, incorrect addresses, or other circumstances outside of our reasonable control are not the responsibility of The Laundry Lab.

You are responsible for providing an accurate shipping address when placing your order. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply.

Please review our Shipping Policy for additional information about shipping.

6. RETURNS AND REFUNDS

We want you to be happy with your purchase.

Returns, exchanges, and refunds are subject to our Return & Refund Policy. Please review our Return & Refund Policy for information about eligibility, time limits, and the return process.

7. PROMOTIONS AND DISCOUNTS

From time to time, The Laundry Lab may offer promotional codes, discounts, giveaways, or other special offers.

Promotional offers may have additional terms, restrictions, or expiration dates. Unless otherwise stated, promotional offers may not be combined with other discounts or applied to previous purchases.

We reserve the right to modify or cancel a promotion at any time, subject to applicable law.

8. INTELLECTUAL PROPERTY

All content on our website, including our name, logo, product names, product designs, photographs, graphics, illustrations, videos, written content, social media content, website design, trademarks, and other original materials, is owned by or licensed to The Laundry Lab and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, modify, distribute, sell, or commercially exploit our content without our prior written permission.

The Laundry Lab name, logo, product names, and other branding may not be used without our prior written permission.

9. CUSTOMER REVIEWS AND USER CONTENT

If you submit or post content to The Laundry Lab, including photographs, videos, reviews, testimonials, comments, or other materials, you represent that you have the right to provide that content.

By submitting content to us, you grant The Laundry Lab permission to use, reproduce, display, publish, modify, and distribute that content for business, marketing, advertising, and promotional purposes without compensation, subject to applicable law.

You should not submit content that contains another person's private information without their permission.

We reserve the right to remove content that we believe violates these Terms, applicable law, or the rights of another person.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrate with third-party websites, applications, payment processors, shipping providers, social media platforms, and other services.

The Laundry Lab is not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party websites and services may be subject to their own terms and privacy policies.

11. DISCLAIMER

Our website and its content are provided on an “as is” and “as available” basis to the extent permitted by law.

We make reasonable efforts to maintain accurate and reliable information on our website, but we do not guarantee that our website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Laundry Lab and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase or use of our products.

To the extent permitted by law, our total liability arising from any claim relating to your purchase of a product will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

13. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless The Laundry Lab, its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from your violation of these Terms, misuse of our website, or violation of applicable law or the rights of another person.

14. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

15. CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. GOVERNING LAW

These Terms of Service are governed by the laws of the State of New York, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any disputes arising from or relating to these Terms or your use of our website will be subject to the applicable courts located in New York, unless otherwise required by law.

17. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

18. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and The Laundry Lab regarding your use of our website and purchase of our products.

19. CONTACT US

If you have questions about these Terms of Service, you can contact The Laundry Lab through the contact information provided on our website.

The Laundry Lab
shoplaundrylab.com